Planfy

SMS Reminders

Planfy automatically dispatches sms and email reminders to your customers when they have an upcoming appointment.

  1. Minimise no-shows by sending automated SMS & email reminders to your clients whose appointments are due.

  2. Assure clients that bookings were successfully accepted by sending SMS confirming their appointment details.

  3. Keep customers up-to-date when bookings are changed. Our system automatically informs clients about changes which affect their booking.

To ensure customers receive these messages its recommended to include a mobile number, email or both when adding appointments.

Setup

Reminders are fully automated, all you need to do is configure how long before an appointment you would like to send these messages. This can be configured from https://www.planfy.com/portal/profile/policy.

You should also keep an eye on your SMS credits which can be managed from https://www.planfy.com/portal/billing. You will be automatically emailed if you run out of SMS credits, in which case you can either upgrade your plan or buy topup credits.