Planfy now supports WhatsApp messaging!
In addition to SMS, you can now send booking confirmations, reminders, and other important booking communications via WhatsApp, making it easier and more convenient to keep your customers informed.
With WhatsApp messaging, Planfy gives your business another reliable way to communicate with customers throughout the booking process.
How to Manage WhatsApp Messaging
We provide default templates, but you can manage and customize them under Business Setup → SMS Templates:
Please note that it may take up to 24 hours to receive approval from Meta for your customized templates.
On the Bookings Management page, you can see whether a message was sent via WhatsApp or SMS.
On the Billing page, you can also easily manage your WhatsApp credits and track your monthly usage:
