---
title: 'SMS Reminders'
description: 'Planfy automatically dispatches sms and email reminders to your customers when they have an upcoming appointment.'
url: 'https://www.planfy.com/docs/1.0/sms-reminders'
version: '1.0'
last_updated: '2026-11-01'
---

# SMS Reminders

1. Minimise no-shows by sending automated SMS & email reminders to your clients whose appointments are due.

2. Assure clients that bookings were successfully accepted by sending SMS confirming their appointment details.

3. Keep customers up-to-date when bookings are changed. Our system automatically informs clients about changes which affect their booking.

To ensure customers receive these messages its recommended to include a mobile number, email or both when adding appointments.

## Setup

Reminders are fully automated, all you need to do is configure how long before an appointment you would like to send these messages. This can be configured from <https://www.planfy.com/portal/profile/policy>.

You should also keep an eye on your SMS credits which can be managed from <https://www.planfy.com/portal/billing>. You will be automatically emailed if you run out of SMS credits, in which case you can either upgrade your plan or buy topup credits.